Support for Muslim Central and Quran Central

Help for listening, downloads, content rights, and platform support.

Find common answers first, then use the support guide if your issue needs a human review.

Before contacting support

Most questions about downloads, copyright claims, external podcast apps, and recitation categories are answered below.

FAQ

Common Questions

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Showing all common help topics.

Re-uploading on third-party platforms Link

If you re-upload audio to another platform and receive a copyright claim or strike, that decision is made by the platform and/or the copyright owner. Muslim Central and Quran Central cannot grant permission on behalf of speakers, reciters, or rights holders.

What happens when I download audio? Link

Downloads are for offline listening inside the official app or web platform. Audio is not exported to your device file system, cannot be transferred to other apps, and must not be redistributed.

Why are some external podcast apps not supported? Link

Official platforms help us keep content accurate, current, and responsibly managed. Some third-party platforms make that difficult.

Why is certain audio not available on Spotify? Link

Spotify appears to remove some audio through its automated systems, which may incorrectly classify Qur'an-related content as music or flag it for similar reasons. This has been an ongoing issue, and repeated attempts to resolve it have not led anywhere. If something is missing on Spotify, please use our web app or other official platforms instead.

Can I reupload or redistribute your audio? Link

No. Audio remains the property of the original speakers or reciters. Personal listening is allowed; reuploading and redistribution are not.

Why might content change or be removed? Link

Content may change due to speaker or reciter requests, rights issues, quality corrections, or project curation decisions.

Are AI transcripts always accurate? Link

No. AI-generated text can contain errors and should not be treated as a perfect source.

Are donations tax-deductible, and do you accept Zakat? Link

Receipts are issued by payment processors. Donations are generally not tax-deductible internationally, and in South Africa we are not a Section 18A organization. We accept Zakah, Sadaqah, and Lillah, but not Zakatul Fitr or Fidyah.

How are speakers selected and removed? Link

Inclusion is based on listener benefit, audio clarity, availability of complete public recordings, long-term maintainability, and alignment with project objectives. Inclusion does not imply endorsement of every view, and removal does not imply wrongdoing.

Why are you streaming-first? Link

Our platforms are for listening, not file distribution. Streaming helps us correct errors, respond to rights-holder requests, maintain a reliable library, and sustain a free, ad-free platform.

Do you earn income from external podcast platforms? Link

Muslim Central does not earn income from external podcast platforms. Some third-party services may insert advertisements or charge users. Muslim Central itself remains free and ad-free.

Why do you limit non-English podcasts? Link

Muslim Central has had very negative experiences in this area in the past. Hosting non-English podcasts is not simply a matter of adding more content. It requires reliable vetting, trusted language-specific reviewers, ongoing support, and consistent long-term monitoring. Unless we can maintain that properly, we prefer to keep the scope limited rather than host content we cannot review responsibly.

How are you funded? Link

We are sustained through micro-donations, mainly in South African Rand, YouTube ad revenue, and occasional support from larger donors.

Can you provide reciter contact details? Link

We cannot provide personal contact details. Please check their official websites or verified social profiles.

Can you help with personal or family questions? Link

Not directly. Muslim Central is a content platform, not a personal counseling or fatwa service. If you need guidance on family, parenting, marriage, or other personal matters, please speak to a trusted local imam, scholar, counselor, or community elder who can understand your situation properly and advise you responsibly.

What if I think a recitation contains an incorrect pronunciation? Link

Please review the support guidance before emailing us. Listeners sometimes hear a different riwayah or simply misunderstand what was recited, so reports should include clear evidence and, where possible, confirmation from a qualified reciter or teacher.

Why is the kasra sometimes below the shadda and sometimes below the letter? Link
Comparison showing the same shadda plus kasra pronunciation written two ways: with the kasra below the shadda, and with the kasra below the base letter.

This is a matter of typesetting and font design, not a change in pronunciation.

Some Qur'an fonts place the kasra directly below the shadda so the marks stay visually compact and avoid collisions with nearby signs.

Other fonts keep the kasra below the base letter, which is a more literal placement for a kasra. Both are read exactly the same way.

What is the difference between Tarteel and Mujawwad? Link

Tarteel refers to reciting the Qur'an slowly, clearly, and correctly while observing Tajwid. It is best for learning, memorization, and reflection.

Mujawwad is a more ornamented and melodic style. Tajwid rules are still observed, but the delivery places more emphasis on vocal artistry and formal public recitation.

About

Focused digital platforms for Islamic knowledge.

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Muslim Central is a nonprofit organization founded in Cape Town, South Africa in 2012, and officially registered in 2016. Our goal is to make authentic Islamic knowledge easier to access through focused digital platforms.

Muslim Central

An audio-first platform for Islamic lectures, reminders, and educational series across web, apps, and podcast channels.

Quran Central

A Qur'an recitation platform with a large reciter catalog, surah-based listening, and offline-friendly workflows.

Donate

Support

Send useful feedback.

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If your issue is not covered in the FAQ, email us with enough detail for the team to reproduce or assess it.

Bug report essentials

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  • Project: Muslim Central, Quran Central, or other
  • Platform: Web, Android, or iOS
  • Steps to reproduce, expected result, and actual result
  • Page or audio URL, device, OS, and browser where relevant

Feature request essentials

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  • The problem you want solved
  • Your suggested feature
  • Why it is useful and who benefits

Recitation issue report essentials

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  • Audio URL, surah, ayah, and exact timestamp
  • The exact word or phrase you believe is incorrect
  • A short explanation of why you believe it is an issue
  • Confirmation that you checked whether it may be a different riwayah or accepted recitation style
  • Feedback from a qualified reciter or teacher where possible
Email support@muslimcentral.com